These terms govern your use of cleancontractsuk.co.uk and the services Clean Contracts UK Limited provides.
1. Acceptance
1.1 By accessing cleancontractsuk.co.uk or submitting a scorecard, you confirm that you have read, understood and agree to be bound by these Terms and Conditions in full. If you do not agree, you must not use this website or our services.
1.2 These Terms and Conditions apply to all users of the website and all parties who engage with Clean Contracts UK Limited in any capacity, including buyers of commercial cleaning services and cleaning operators seeking introduction to buyers.
1.3 We may update these Terms and Conditions from time to time. Where a material change is made, we will publish the revised version at this URL with an updated "last updated" date. Continued use of our services after a revision constitutes acceptance of the updated terms.
2. Definitions
2.1 In these Terms and Conditions, the following expressions have the meanings set out below.
"We", "us", "our" means Clean Contracts UK Limited, trading as Clean Contracts UK, a company registered in England and Wales (registered in the process of re-registration under Companies House number 14761725, currently trading under the legal entity Shroomccino Ltd which is renaming to Clean Contracts UK Limited).
"Website" means the website at cleancontractsuk.co.uk and all pages, sub-pages and content within it.
"Buyer" means any business or organisation that uses the Website to obtain a contract analysis, audit report or operator introduction.
"Operator" means any commercial cleaning business that has applied to and been accepted onto the Clean Contracts UK operator panel.
"Scorecard" means the online questionnaire hosted at or accessible from cleancontractsuk.co.uk through which Buyers submit information about their existing commercial cleaning arrangements.
"Audit Report" means the written analysis of a Buyer's cleaning contract produced by us following submission of a completed Scorecard.
"Introduction" means an act by which we disclose the contact details of a vetted Operator to a Buyer, or vice versa, with the explicit consent of the Buyer, for the purpose of the Buyer and Operator entering into a direct commercial relationship.
"Qualified Introduction" means an Introduction that meets the criteria set out in our current operator agreement, including the Buyer's explicit consent to receive the introduction.
"Panel" means the curated list of vetted Operators from whom we may make introductions to Buyers.
3. Scope of service
3.1 Introducer status. Clean Contracts UK Limited is an introducer service. We analyse commercial cleaning contracts, produce Audit Reports for Buyers, and introduce Buyers to vetted Operators on their written or recorded consent. We do not perform commercial cleaning services. We are not a party to any contract between a Buyer and an Operator, and we do not act as agent for either party in the negotiation or execution of such a contract.
3.2 No cleaning services. Nothing in our Website, marketing material, Audit Reports or Introduction communications creates any obligation on us to supply, supervise, manage or guarantee the delivery of commercial cleaning services. All cleaning services are provided solely by the Operator under a separate contract between the Buyer and that Operator.
3.3 Nature of Audit Reports. Our Audit Reports are produced on the basis of the information the Buyer provides in the Scorecard. They reflect our analysis of that information against publicly available market benchmarks and our knowledge of the commercial cleaning sector. They are not legal advice, financial advice or a warranty as to the terms, value or enforceability of any cleaning contract. Buyers should take independent professional advice before making material contractual decisions.
3.4 Nature of Introductions. An Introduction is a referral only. We do not endorse, represent or warrant the quality, reliability or financial standing of any Operator beyond the vetting criteria we apply at the time of the Operator's admission to the Panel. Those criteria are published on our website and may be updated from time to time.
4. Free-to-buyer model
4.1 The Website, Scorecard and Audit Report are provided to Buyers entirely free of charge. We do not charge Buyers for introductions.
4.2 Our commercial model is funded by Operators. Operators accepted onto the Panel are charged for Qualified Introductions under the terms of their separate operator agreement with us. Specific fee levels are not disclosed on this Website and form part of the confidential commercial terms agreed between us and each Operator.
4.3 The fact that Operators pay us for introductions does not affect our commitment to matching Buyers with the most suitable Operator for their requirements. We will not make an Introduction on behalf of a paying Operator where we do not believe that Operator to be a suitable match for the Buyer's stated needs.
5. Operator vetting and quality
5.1 All Operators on the Panel have passed our published vetting criteria at the time of their admission. Those criteria include, but are not limited to, verification of business registration, confirmation of relevant insurance, and assessment of operational capacity.
5.2 Vetting is conducted at the point of admission and at intervals thereafter. It does not constitute a continuous warranty of performance. We give no guarantee that any Operator will perform to a particular standard or that any cleaning contract entered into by a Buyer will be satisfactory. The Buyer's remedy in respect of poor performance lies with the Operator, not with us.
5.3 If a Buyer has a concern about an Operator following an Introduction, we encourage that Buyer to follow our Complaints Procedure (see our Complaints Policy). We will investigate and mediate where we can, but we cannot be held liable for the acts or omissions of Operators.
6. Buyer responsibilities
6.1 The Buyer is solely responsible for:
(a) negotiating and entering into a contract with any Operator to whom they are introduced;
(b) carrying out any further due diligence they consider appropriate before appointing an Operator;
(c) ensuring that any cleaning contract they enter into complies with applicable law, including employment law and health and safety legislation; and
(d) the accuracy and completeness of information provided in the Scorecard.
6.2 We rely on the information in the Scorecard to produce the Audit Report and to identify suitable Operators. If information is incomplete or inaccurate, the quality of the Audit Report and the suitability of any Introduction may be affected, and we accept no liability in such circumstances.
7. Consent-based introductions
7.1 We will never make an Introduction to a Buyer without that Buyer's explicit, recorded consent. Consent is obtained at a specific question within the Scorecard. Buyers who do not consent to an introduction will still receive their Audit Report but will not be contacted in respect of an Operator introduction.
7.2 Consent may be withdrawn at any time by emailing [email protected]. Withdrawal of consent does not affect the validity of any Introduction already made, but we will not make further introductions once withdrawal is confirmed.
7.3 Operators are informed that their contact details will be shared with Buyers for the purpose of an Introduction and consent to this as part of their operator agreement.
8. Data handling
8.1 Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms and Conditions. By using the Website and submitting the Scorecard, you agree to the terms of our Privacy Policy.
8.2 In particular, a Buyer's contact details and Scorecard responses will only be shared with an Operator in the context of a Qualified Introduction, and only where the Buyer has given explicit consent at the relevant question in the Scorecard.
9. Intellectual property
9.1 All content on the Website, including but not limited to text, design, graphics, Audit Report templates, methodology and branding, is owned by or licensed to Clean Contracts UK Limited and is protected by applicable intellectual property laws.
9.2 Buyers may use their own Audit Report for their own internal purposes. They may not reproduce, publish, distribute or sell any Audit Report or any part of the Website for commercial purposes without our prior written consent.
9.3 Nothing in these Terms and Conditions transfers any intellectual property rights to the Buyer or any third party.
10. Limitation of liability
10.1 To the fullest extent permitted by applicable law, our total aggregate liability to any party arising out of or in connection with these Terms and Conditions or the use of the Website or our services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of: (a) one thousand pounds (£1,000); or (b) the total amount paid by that party to us in the twelve months preceding the claim.
10.2 We shall not be liable for any indirect, consequential, special or punitive losses, including but not limited to loss of profit, loss of revenue, loss of contract, loss of data, loss of goodwill or damage to reputation, even if we have been advised of the possibility of such losses.
10.3 Nothing in these Terms and Conditions excludes or limits liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot lawfully be limited or excluded.
10.4 We make no representation or warranty that the Website will be uninterrupted, error-free or free from viruses or other harmful components, and we accept no liability for any loss arising from such matters.
11. Indemnity
11.1 You agree to indemnify, defend and hold harmless Clean Contracts UK Limited and its officers, employees and agents from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with:
(a) your use of the Website or our services;
(b) any breach by you of these Terms and Conditions; or
(c) any claim by a third party arising out of a contract entered into between you and an Operator following an Introduction.
12. Termination
12.1 We may suspend or terminate your access to the Website and our services at any time without notice if you breach these Terms and Conditions or if we have reason to believe your use of the service is unlawful, harmful or contrary to our legitimate business interests.
12.2 Operators may have their access to the Panel terminated in accordance with the terms of their separate operator agreement.
12.3 Termination does not affect any rights or liabilities that have accrued prior to termination, including any obligation on an Operator to pay for a Qualified Introduction already made.
13. Governing law
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
14. Jurisdiction
14.1 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions.
15. Notices
15.1 Any notice given under these Terms and Conditions shall be in writing and sent by email to [email protected] or to the registered office of Clean Contracts UK Limited as published at Companies House.
15.2 Notices sent by email are deemed received at the time of transmission, provided no delivery failure notice is received.
16. Severability
16.1 If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be deemed severed. The remaining provisions shall continue in full force and effect.
17. Entire agreement
17.1 These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between us and you in relation to the subject matter herein, and supersede all prior representations, understandings or agreements, whether oral or written.
17.2 Operators are also subject to a separate Master Operator Agreement, which governs the commercial terms of their relationship with us, including the fee structure for Qualified Introductions.
18. Third party rights
18.1 A person who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
Related policies
Last updated: 22 April 2026
Clean Contracts UK Limited is registered in England and Wales. Company number 14761725 (registered under Shroomccino Ltd, in the process of renaming to Clean Contracts UK Limited via Companies House form NM01). Registered office in England and Wales.