For questions about the scorecard, your audit results, or anything else not covered below.
Get in touch
We work asynchronously. Here is how to reach us.
We work primarily by email and through the scorecard, so almost every query is handled in writing, at a pace that allows us to give a considered reply. We do not offer consultation calls. We do not take cold sales pitches. We do not share buyer details with anyone without explicit consent.
Send an enquiry
The enquiry form
The form is the fastest route to the right person in our team. Fill in the fields, tick the consent box, and we will reply within one working day.
Direct email channels
The right address for every query
If you prefer to write directly rather than use the form, use the relevant address below. All inboxes are monitored on UK working days between 9am and 6pm.
For subject access requests, data deletion requests, consent withdrawal, or questions about how we hold and use your data under UK GDPR.
For formal complaints about our service, a specific introduction, or any aspect of how we have handled your information. We acknowledge complaints within 4 working hours.
For cleaning operators who wish to apply to join our vetted panel. Please include your company name, the regions you cover, your approximate monthly contract capacity and current insurance status.
When to expect a reply
Response times
We aim to reply to all general enquiries within one working day, Monday to Friday, 9am to 6pm UK time. Where a reply requires input from more than one part of our team, we will acknowledge your message within one working day and confirm a timeline for the full response.
For formal complaints sent to [email protected], we aim to acknowledge within 4 working hours and provide a substantive response within two working days. Our full complaints process is available at cleancontractsuk.co.uk/complaints/.
We do not reply to cold sales pitches, link exchange requests, or enquiries that do not relate to commercial cleaning contracts.
Company details
Registered details
Clean Contracts UK Limited
Trading as Clean Contracts UK. Company registration [NM01 pending].
Registered in England and Wales
Registered office: [Registered office to be inserted]
For ICO-related enquiries or data protection correspondence, address your letter to the Data Compliance Team at the registered address above, or email [email protected].
Not sure where to start
Most answers are in the scorecard
If you have a question about your cleaning contract, the fastest way to get a useful answer is to take the scorecard. It takes three minutes, it is free, and it produces a written audit that addresses the most common concerns.